Water Utility Service
DHM led efforts for the City of Bellingham as it sought to gather information on residential water utility customers and gain a deeper understanding of their priorities and preferences.
Case Studies
Our research brings leaders clarity around complex planning, policy making and communication challenges. We are proud to share a collection of projects that demonstrate how our work has helped bring about meaningful results for our clients and their communities.
Evaluating Messaging
Over a multi-year partnership, DHM has helped the Oregon Forest Resources Institute (OFRI) develop and evaluate its public education campaigns, ensuring that messaging regarding forest management, sustainability, and replanting are hitting home across the state.
Homelessness Services
Working with Multnomah County, DHM helped explore community perceptions, priorities, and policy preferences related to homelessness and housing services.
Transportation Funding
Through a multi-year partnership with The Eastern Transportation Coalition (TETC), DHM is helping states across the Eastern U.S. better understand public attitudes toward transportation funding, infrastructure priorities, and emerging policy solutions—empowering policymakers to make informed, future-ready decisions.
Healthcare
The Oregon Patient Safety Commission (OPSC) engaged DHM to help them gain a broader understanding of Oregonians’ experiences with and perceptions of medical errors across the state.
Policy Review and Evaluation
When exploring funding sources for a new state-wide promise program, the Washington Student Achievement Council (WSAC) partnered with DHM to deliver a comprehensive, Legislature-directed study to policymakers.
Hydropower
For nearly 15 years, DHM has been Northwest RiverPartner’s go-to collaborator for tracking public opinion on hydropower across the Northwest.
City of Portland Budget Survey
When Portland’s City Council had to navigate difficult budget shortfalls, they partnered with DHM to conduct a multilingual, citywide survey asking residents to make real-life tradeoff decisions between essential services and revenue options. Facing difficult spending cuts in the Spring of 2024, DHM yielded nuanced insights that helped leaders make decisions with community values in mind.
Public Safety Ballot Measure
After a failed levy attempt for critical funding fell short, the City of Gresham turned to DHM to conduct in-depth research that uncovered voters’ concerns and priorities.
Oregon’s Small Water Utilities
The Oregon Association of Water Utilities (OAWU) tapped DHM to assess the infrastructure, financial, and operational needs of small community water systems across the state and support informed legislative decision-making.
Mental & Emotional Health
Partnering with social impact firm DH, DHM helped shape a statewide mental health advertising campaign for Washington adults 55+ by using survey and focus group insights to ensure the final creative concept reflected the voices of those it aimed to help.