DHM Research

We capture people’s stories and how they're shaping yours.

By 18,914 Comments

Skagit PUD: Customer Survey

Hybrid survey of Skagit residential customers to assess customer satisfaction with Skagit PUD drinking water services.

Oregon Association of Clean Water Agencies (ACWA): Stormwater Behavior Research

Coordinating with 22 ACWA member utilities, DHM led a statewide stormwater public education effectiveness analysis. We compiled and analyzed local, state, and regional survey data with regard to public awareness and actions that contribute and combat stormwater pollution. The collective data was evaluated to help establish a baseline of the public understanding and reported behaviors typically associated with stormwater pollution contributions. The research validated and added context to existing information, especially as to how ACWA interacts with the public, were distributed to participating jurisdictions for their individual use, and informed a coordinated, long-term outreach plan.

Lake Oswego-Tigard Water Partnership: Communications Research

Multi-city telephone survey, focus group research and interviews with some 50 key stakeholders. Major topics included satisfaction of local drinking water, knowledge and opinion of regional water sources, awareness of local water issues, and opinions of the water partnership. Results of the opinion research informed the development of a strategic communications plan and messaging.

Clackamas County Water Environment Services (WES): System Update Survey

Telephone survey research with WES residential customers to assess their awareness and attitudes toward updating the sewer system in Clackamas County. Research findings helped service providers make critical decisions about improving the system and services to customers.

Eugene Water and Electric Board (EWEB): Water Reliability Initiative Research

Qualitative and quantitative research with EWEB residential water customers to assess their attitudes toward an additional source of water in Eugene to determine the effectiveness of our public awareness campaign and identify any new water reliability issues. Research findings assisted Barney & Worth in developing strategic communications to support EWEB’s emergency water supply program.

Capital Region Water (CRW): Communications Research

Research supporting a comprehensive communications plan for CRW, which provides water service to Harrisburg, Pennsylvania. Surveys were completed with customers and employees and the results were used to inform the creation of communication products, a community outreach program to increase stewardship of Capital Region Water’s infrastructure, and crisis communication protocols.

City of Portland Water Bureau: Regional Water Providers Consortium Survey

Survey to understand customers’ awareness and behaviors of water conservation and emergency preparedness, service satisfaction, and information sources.  The research continues to inform organization planning and communications.

Clean Water Services (CWS): Healthy Streams Plan

Survey and focus group research to assist Clean Water Services, which operates in Washington County, Oregon. The research helped CWS align scientific, public policy, and public opinion considerations as it moved forward with the Healthy Streams Plan, a multi-year effort to protect and improve water quality throughout the Tualatin Basin.

EarthFix: Environmental Research

A study of residents in Oregon, Washington, and Idaho for EarthFix, a collaboration of public broadcasters in the Pacific Northwest. The research assessed public attitudes towards water quality on the fortieth anniversary of the Clean Water Act.

EcoTrust: Water Quality Study

Opinion research about water issues in Alaskan communities. The project included surveys of Alaska residents, followed by 23 in-depth interviews of tribal and municipal leaders throughout the state. Focal points of the research included perceptions and concerns about local waterways, awareness of water issues and resources, and interest in learning more about these topics through university-hosted workshops with residents from other communities.

National Association of Clean Water Agencies (NACWA): Communications Research

In-depth interviews with stakeholder group representatives, member research, and consulting to assist NACWA with planning and communications. The research identified service and program improvements and positioned NACWA to better influence advocacy initiatives.

Regional Coalition for Clean Rivers and Streams: Campaign Research

Multi-part study to assess the public’s awareness of the impact individuals have on water quality, as well as their behaviors and motivations to change. Topics included sustainable lawn care practices, pet waste, car washing, and household cleaning products. Focus groups tested advertising and communications. The Coalition is a partnership of eight public agencies in the Portland, Oregon/Vancouver, Washington metropolitan area.

CASE STUDIES:

Healthy Streams Plan

Opportunity Clean Water Services is the water resources management utility for more than 500,000 residents in urban Washington County, Oregon as well as for small portions of Multnomah and Clackamas counties. Its mission includes protecting water resources in the Tualatin River Watershed through the implementation of innovative wastewater and stormwater […]

Water Association Communications

Opportunity With a new executive director, the National Association of Clean Water Agencies (NACWA) wanted to maximize the effectiveness of its internal and external communications. Approach DHM and the communications firm Stratcomm conducted a thorough audit of NACWA’s internal and external communications program and materials. Our assessment included: in-depth interviews […]

Alaska Wild Salmon Resource

Opportunity The Salmon Project works to identify and support the shared values of Alaskans across a broad spectrum of geography, culture, ethnicity, and politics, on salmon-related issues. Since its inception in late 2012, The Salmon Project has made a substantial commitment to learning what Alaskans value and how they think […]

Water Treatment

Summary In response to outbreaks in the 1990’s of waterborne disease caused by Cryptosporidium, the federal government began considering requiring cities to upgrade their water treatment facilities and capabilities.  Certain urban areas believed that through stringent watershed protection programs and the use of disinfectants, the probability of Cryptosporidium causing illness […]

Share on LinkedIn

Reader Interactions

Comments

  1. Jules Juhl says

    Thanks a bunch for sharing this with all people you actually know what you’re talking about! Bookmarked. Please additionally talk over with my website =). We could have a hyperlink change arrangement among us!

  2. Percy Budhram says

    Hello There. I found your blog the use of msn. This is an extremely well written article. I will make sure to bookmark it and return to read extra of your helpful information. Thank you for the post. I will certainly return.

  3. Maryalice Souvannarith says

    Some tips i have seen in terms of laptop memory is the fact there are features such as SDRAM, DDR etc, that must match the requirements of the mother board. If the pc’s motherboard is rather current and there are no operating-system issues, upgrading the ram literally usually takes under one hour. It’s one of the easiest personal computer upgrade procedures one can imagine. Thanks for giving your ideas.

  4. Phillip Mcbreen says

    Someone necessarily assist to make severely articles I would state. That is the very first time I frequented your web page and up to now? I surprised with the analysis you made to make this actual publish extraordinary. Excellent job!

  5. Dwain Blews says

    Thanks for the sensible critique. Me & my neighbor were just preparing to do a little research about this. We got a grab a book from our local library but I think I learned more from this post. I’m very glad to see such fantastic info being shared freely out there.

  6. Dolores Puhrman says

    You really make it seem so easy with your presentation but I find this topic to be really something that I think I would never understand. It seems too complex and extremely broad for me. I’m looking forward for your next post, I will try to get the hang of it!

  7. Curt Donelan says

    whoah this blog is excellent i love reading your articles. Keep up the great work! You know, many people are searching around for this info, you can aid them greatly.

  9. Connie Maglione says

    I have noticed that car insurance businesses know the automobiles which are susceptible to accidents and also other risks. Additionally they know what sort of cars are inclined to higher risk plus the higher risk they’ve already the higher the actual premium amount. Understanding the uncomplicated basics with car insurance can help you choose the right form of insurance policy which will take care of your family needs in case you get involved in an accident. Many thanks for sharing your ideas on your blog.

  10. Tanesha Broomfield says

    Thanks a bunch for sharing this with all folks you really recognize what you are speaking approximately! Bookmarked. Kindly also discuss with my web site =). We can have a hyperlink change arrangement among us!

  11. Genoveva Raziano says

    I was very pleased to seek out this net-site.I needed to thanks for your time for this excellent learn!! I positively having fun with every little bit of it and I’ve you bookmarked to take a look at new stuff you weblog post.

  64. Yxuyno says

    Repeatedly, it was in days of old empiric that required malar on the other hand best part of the country to gain cialis online reviews in wider fluctuations, but latest start symptoms that multifarious youngРІ One is an inflammatory Repulsion Harding ED mobilization; I purple this arrangement drive most you to pretend supplementary whatРІs insideРІ Lems In return ED While Are Digital To Lymphocyte Sex Acuity And Tonsillar Hypertrophy. cheap custom essays Xxofss bheowg

  104. levitra cost says

    If Japan is say of most appropriate district to buy cialis online forum regional anesthesia’s can provides, in springtime, you are old to be a Diagnosis: you are distinguished to other treatment the discontinuation to away with particular as it most. azithromycin 500 mg Kuwqvn vowgyy

  617. Sheba Lakowski says

    Today, I went to the beach front with my kids. I found a sea shell and gave it to my 4 year old daughter and said “You can hear the ocean if you put this to your ear.” She put the shell to her ear and screamed. There was a hermit crab inside and it pinched her ear. She never wants to go back! LoL I know this is totally off topic but I had to tell someone!

  670. try this website 24 hr electrician says

    This design is steller! You certainly know how to keep a reader entertained. Between your wit and your videos, I was almost moved to start my own blog (well, almost…HaHa!) Fantastic job. I really loved what you had to say, and more than that, how you presented it. Too cool!

  696. Marylin says

    I don’t even understand how I stopped up here, however I
    thought this submit was good. I don’t understand who you’re however definitely you
    are going to a famous blogger when you are not already.
    Cheers!

  704. Darrick Thanpaeng says

    Can I simply say what a reduction to find somebody who actually is aware of what theyre speaking about on the internet. You undoubtedly know learn how to convey a difficulty to mild and make it important. More folks have to read this and understand this side of the story. I cant believe youre not more fashionable because you positively have the gift.

  723. my response electrician free estimate says

    That is the appropriate blog for anyone who needs to search out out about this topic. You understand a lot its nearly onerous to argue with you (not that I actually would need…HaHa). You undoubtedly put a new spin on a topic thats been written about for years. Great stuff, just nice!

  745. Gabrielle says

    You could definitely see your expertise within the
    work you write. The world hopes for more passionate
    writers like you who aren’t afraid to mention how they believe.
    All the time go after your heart.

  815. priligy walmart says

    Illinois reported all but 10,000 unfamiliar cases on Thursday (county beforehand) and along with Texas is leading the United States in the most cases reported in the gone seven days.
    Other Midwestern states with minutes increases in cases on Thursday were Indiana, Iowa, Michigan, Minnesota, Missouri, North Dakota, Ohio and Wisconsin. https://tadalapp.com

  817. priligy with viagra says

    Hitherto, the most states that reported records for late cases in a apart lifetime was 16 on October 30, according to Reuters data.
    While the spread of the virus is off the target, the outbreak is hitting the Midwest particularly conscientiously, based on constantly new cases per capita.
    https://tadalapp.com