DHM CEO, Michelle Neiss, Ph.D., will be presenting alongside Judith Gray, Congestion Pricing Project Manager for ODOT at the IBTTA Communication and Change Management Summit, this Monday, July 29.
Their session, Navigating Tough Conversations About Tolling, will provide attendees withsome best practices and pitfalls for engaging with elected officials based on the recent Value Pricing study conducted for ODOT by DHM.
The International Bridge, Tunnel & Turnpike Association (IBTTA) is the worldwide association for the owners and operators of toll facilities and the businesses that serve them. The summit, Communication Invasion: We Are All In This Together, will address an array of issues affecting tolling and mobility professionals’ entire workforce: management, operations, engineering, HR, customer service, marketing, public relations and branding. The summit runs from July 28–30, 2019, in Seattle, Washington.